Welcome to Khet Se Ghar! This Return & Refund Policy outlines our procedures and policies for returns and refunds for orders placed through our website. By placing an order with us, you agree to the terms of this Return & Refund Policy.
1. Returns
1.1. We want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return the item(s) for a refund or exchange.
1.2. To be eligible for a return, please contact us within 4 working days of receiving your order to request a return authorization. Returns will not be accepted without prior authorization.
1.3. Returned items must be unused, in their original packaging, and in resalable condition. We reserve the right to refuse returns that do not meet these criteria.
2. Refunds
2.1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund.
2.2. If your return is approved, a refund will be processed to the original method of payment within 7 working business days. Please note that shipping costs are non-refundable.
3. Exchanges
3.1. If you wish to exchange an item for a different size, color, or product, please contact us to arrange for an exchange. Exchanges are subject to availability.
3.2. You will be responsible for paying the shipping costs for returning the item(s) for exchange. We will cover the shipping costs for sending the replacement item(s) to you.
4. Damaged or Defective Items
4.1. If you receive a damaged or defective item, please contact us immediately with photos of the damaged or defective item(s). We will arrange for a replacement or refund at no additional cost to you.
5. Return Shipping
5.1. Customers are responsible for the cost of return shipping unless the return is due to an error on our part or the item is damaged or defective.
6. Non-Returnable Items
6.1. Certain items are non-returnable, including:
Perishable goods
Personal care items
Health and wellness products
Gift cards
7. Contact Us
7.1. If you have any questions or concerns about our Return & Refund Policy, please contact us at info@khetseghar.com
